ZnanyLekarz: reviews and profiles of doctors and dentists in Poland

Poland’s largest patient–doctor platform

ZnanyLekarz, part of the Docplanner group, calls itself the largest patient–doctor platform in Poland and says it receives a new review every minute (ZnanyLekarz blog). Many doctors have a profile they never asked for, built from public registers. Some see their rating drop after one conflict, or find anonymous comments that accuse them of things that never happened. Threads such as “ZnanyLekarz to ściema” on Wykop show how heated the topic is.

Reviews: the notice-and-block rule

ZnanyLekarz publishes moderation rules and says suspicious reviews can be taken down. Polish courts add a strong point: on 20 March 2025 the Warsaw Court of Appeal held, in a final judgment, that once notified, the platform must prove a comment true or block it, and awarded 10,000 PLN to a doctor (Wirtualnemedia). Courts also say a doctor “must count on being rated, also harshly” (mp.pl).

So we report reviews that state false facts, insult, or come from people who were not patients, and we leave honest opinions alone. Our notice is precise: which sentence, why it seems untrue, what the platform should check.

Profiles: a GDPR question, not a promise

In case III OSK 1052/21, the Supreme Administrative Court (NSA) said that business activity alone is not a legal basis for a portal to process a doctor’s data, and a regional court later upheld an order of the data protection authority (UODO) to delete a dentist’s data; that ruling was not final when reported (Judykatura). ZnanyLekarz may still argue a legitimate interest. We can prepare and file an erasure request under GDPR art. 17 and 21 with these rulings. We cannot promise that the profile disappears.

If the platform refuses, you can complain to UODO. We prepare the complaint; you sign and send it. Be aware that UODO can be slow: one complaint about this platform, filed in 2014, was still open 8 years later (prawo.pl). NetClearer is not a law firm and does not give legal advice.

How we work and what it costs

1. You send the links to the reviews or the profile, and your licence number if the profile is about you.
2. You sign a mandate and send ID. We file the notices and, if you choose, the GDPR request, the same day you order.
3. We follow up and send you each answer; for a refusal we tell you the options, including the UODO complaint.

Review requests: €20 incl. VAT each, €54 incl. VAT for 3. A GDPR request about a profile counts as one link: €29 incl. VAT. Polish sellers who charge per review removed ask 199 to 500 PLN net. No refund once your request has been filed. Payment by card or BLIK where Stripe offers it.