Withdraw from your contract

If you are a consumer, you have 14 days from the day you ordered to withdraw from your contract with NetClearer. You do not need to give a reason. This page explains how it works and lets you withdraw online.

Withdraw from contract here

How the right of withdrawal works

• 14 days. The period starts on the day the contract is made (the day your payment is confirmed).
• You asked us to start at once. Before payment, you ticked a box to ask us to start work before the end of the 14 days. We open your case on the same day.
• Once your request has been filed, the service is fully performed. When we have filed your request with the platform, website or search engine and informed you, the right of withdrawal ends. No refund once your request has been filed.
• Before that, you can withdraw. We refund the price minus a proportionate amount for the work already done (for example, the analysis of your links and the preparation of your request).
• Several requests in one order: requests already filed are performed; the price of the others is refunded, minus the work already done on them.
• Refund: within 14 days of receiving your withdrawal, with the payment method you used, at no cost to you.

The full rules are in section 9 of our Terms of Service (EU Directive 2011/83/EU; French Consumer Code, Articles L221-18, L221-25 and L221-28).

Withdraw from contract here

Fill in the form and press “Confirm withdrawal”. We send you an acknowledgement of receipt by email, with the date and time of your request and a reference.

Prefer email? Model withdrawal form

You can also copy this text into an email to Show email address . Any clear statement works; you do not have to use this model (Directive 2011/83/EU, Annex I(B)).

To: SUPER WEBMASTER, 34 avenue des Champs-Élysées, 75008 Paris, France, by email.

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: …

Ordered on (*) / received on (*): …

Name of consumer(s): …

Address of consumer(s): …

Signature of consumer(s) (only if this form is sent on paper): …

Date: …

(*) Delete as appropriate.

We confirm receipt of an email withdrawal by email too.

Questions

Write to us by email ( Show email address ) or use the contact form. If we cannot agree, you can refer the dispute to our consumer mediator, La Société Médiation Professionnelle (SMP) (https://www.mediateur-consommation-smp.fr).